Shipping Policy

At Opalcandle.com, it is our attempt to make the shopping experience of our customers simple, enjoyable, seamless, and hassle-free. We make sure that each product of your order is in the best condition and reaches you within the given time frame. Please examine our shipping policy once.

Shipping: It is a surface transport that takes the time of almost 2-3 business days.

Once the order is shipped, we mail our clients the tracking number as well as information related to the shipping agency. Also, our delivery partners try delivering the package three times before returning it to us.

Delivery: Our product usually gets delivered between 5-7 business days.

It is important for you to provide the full and right shipping address which includes zip code and mobile number. This helps us in delivering the order quickly.

Modes of payment

To make it easy for customers to order, we accept all major debit and credit cards. We also offer net banking options across foremost banks, and UPI.

Packaging

All the items are properly packaged at our execution centre to avoid any kind of damage to the items. We also make sure that all the fragile items are safely packed using premium quality bubble sheets and air cushions. This further protects the package.

In order to ensure our customers receive the orders in a secure and safe condition, we wrap and seal them inside tamper proof packaging.

In case, you come across any kind of discrepancies, or if the package on a delivery looks damaged then do not accept the package and give a call to our customer service at +91 99904 76804 or you can email us at support@opalcandle.com.

Return and Refund policy

Simplicity, clarity, and safety are three basic hallmarks of your online shopping experience at our website. We try our best to make sure that each transaction done on Opalcandle.com is smooth. Also, we take full care in delivering the products and stick to the highest quality principles.

As per our policy, we do not accept returns on products that are delivered to the customers in perfect and undamaged conditions.

1. We only accept returns or replacements in case of product damage during shipping or any other genuine case (the final decision regarding the return will be taken by us once we verify the product).
2. We request you to please reach out to our customer service team within 3 days of delivery of said order.
3. Once your returned products are verified by us, the amount of your order will be refunded to you within 7 business days.

Cancellations

When you place an order it can be cancelled on the same day by reaching out to our customer care before your order is shipped. If you cancel your order in time, we will refund the entire amount back into your account. It may take 8-9 business days for the amount to reflect in your account.